The following outlines the Privacy Policy for the CARL website, CARL is committed to providing you with the best possible customer service experience, and is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

Collection of your personal and business information

There are many aspects of the site that can be viewed without providing personal information, however for access to the CARL service and support features you are required to submit personally identifiable information. This may include, but is not limited to, first and last name, address, email and a password.

Sharing of your personal and business information

Due to the nature of the CARL service our many partner companies will be providing services on our behalf, including but not limited to, handling customer support enquiries or processing transactions. These companies will be permitted to obtain only the personal and business information they require to deliver the service. CARL takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal and business information.

Use of your personal and business information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, which includes but is not limited to, browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internal for the purpose of gauging visitor traffic, and delivering personalised content to you while you are the site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these purposes only, and data collected from the time of the policy change forward will adhere to our updated practices.

Changes to the Privacy Policy

CARL reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy you should not access or use the site.

Accessing your personal and business information

You have a right to access your personal information subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. CARL reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

CARL welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.


Attention: Privacy Policy
477 Bridge Road
Richmond VIC 3070

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